Party Coordinator

Urban Air Adventure Parks; Illinois; On-site; USD 38,000 - 52,000; Full time

Job summary

Urban Air Arlington Heights is seeking a Party Coordinator to manage the birthday party department, serving as the first point of contact for guests and designing party experiences with food, drinks, and attractions. The role includes training party staff and overseeing birthday operations to ensure top-tier guest satisfaction.

You will thrive in a fast-paced family entertainment setting, are highly communicative, organized, and motivated to mentor a team while achieving sales and guest-service

Qualifications

• Excellent verbal and written communication skills.
• Outgoing and personable, able to engage guests.
• Organized and experienced in mentoring youth staff.
• Ability to set goals and achieve through team collaboration.
• Strong focus on delivering exceptional guest experience.
• Skilled at resolving conflicts quickly and fairly.

Responsibilities

• Oversee the party management system and ensure guest satisfaction.
• Sell party packages and follow up with guests to exceed expectations.
• Train and lead party staff to deliver high-energy events.
• Represent the brand with energy and enthusiasm at events.
• Maintain safety, cleanliness and a well-run party environment.

Skills

Communication

People skills

Leadership/mentoring

Sales

Conflict resolution

Job description

PARTY COORDINATOR

JOB SUMMARY

The Party Coordinator is responsible for managing the entire birthday party department! Our ideal team member will serve as the ‘First Point of Contact’ of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group. They are also responsible for training party staff members and managing the birthday operations.

YOU WILL BE GREAT IF…

• You love working in a fast-paced, multi-faceted Family Entertainment scene!
• You are outgoing and personable with excellent verbal and written communication skills!
• You are extremely organized and love mentoring young people!
• You have a win the day attitude!
• You haven’t met a goal you can’t beat!
• You can set goals and achieve those goals through and with your team!
• You excel at ensuring the customer experience is EXCELLENT!
• You have the ability and willingness to resolve conflict quickly and fairly!

A DAY IN THE LIFE

Everybody is somebody! At Urban Air, we believe that each person and every position matters; everyone contributes to our success!

• People, got to like them, they are the MOST important asset!
• Making sure the party management system is being followed!
• You make sure we exceed mom’s expectations!
• There is nothing you would not do for your TEAM!
• We strive for 100% “Guest Satisfaction”!
• Friday, Saturday, and Sunday full availability is a must!
• You must be able to represent! We want FUN and ENERGY just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!
• Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!
• We are passionate about winning and love to celebrate success – you work hand-in-hand with the rest of the Leadership Team to drive financial results in your store to new heights!
• Safety first. You work in a well-maintained, safe, secure, and sanitary environment!
• And, because we expect you to “Act like you own it,” your job includes everything listed above PLUS the ever-popular “other duties as assigned.” If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!

WORKING ENVIRONMENT

• Non-typical Family Entertainment environment. We have great food, millions of dollars’ worth of attractions, host the best Special Events and have thousands of people coming to have FUN!
• We are business casual!
• Ability to work Saturday, Sunday and/or evening shifts during the week!

Urban Air Arlington Heights is an equal opportunity employer.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Arlington Heights is an equal opportunity employer.