Party Coordinator

Urban Air Adventure Parks; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Urban Air Albany is seeking a Party Coordinator who serves as the first point of contact for birthday parties, church events, sports groups, corporate team building, or any other group event. You will help design the perfect mix of food, drinks and attractions to create unforgettable experiences.

In a fast-paced family entertainment environment, you will excel at selling value-adds, building relationships, and ensuring an exceptional guest experience while collaborating with the Park Team to

Qualifications

• Excellent verbal and written communication skills.
• Outgoing and personable with guests.
• Love talking to customers and selling add-ons.
• Respond to leads promptly, ideally by the next business day.
• Driven to beat goals and targets.
• Enjoy booking sales several months in advance.
• Commitment to delivering an excellent guest experience.
• Able to resolve conflicts quickly and fairly.

Responsibilities

• Sell party packages and coordinate with guests to design events.
• Work with Park Team to deliver a memorable guest experience.
• Maintain a fast-paced, guest-centric service environment.
• Follow up with guests to ensure satisfaction and win referrals.
• Represent Urban Air Albany with energy and enthusiasm.
• Support the leadership team in driving event-related results.

Skills

Verbal communication

Written communication

Outgoing personality

Customer-focused selling

Timely lead response

Goal orientation

Sales booking

Customer experience focus

Conflict resolution

Job description

PARTY COORDINATOR

The Party Coordinator is responsible for selling fun! Our ideal team member will serve as the ‘First Point of Contact’ of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group.

YOU WILL BE GREAT IF…

• You love working in a fast-paced, multi-faceted Family Entertainment scene!
• You are outgoing and personable with excellent verbal and written communication skills!
• You love talking to and selling value-add to customers!
• All leads are responded to in a timely fashion - same to next business day!
• You haven’t met a goal you can’t beat!
• You like booking sales three (3) months in advance!
• You excel at ensuring the customer experience is EXCELLENT!
• You have the ability and willingness to resolve conflict quickly and fairly!

A DAY IN THE LIFE

Everybody is somebody! At Urban Air, we believe that each person and every position matters; everyone contributes to our success!

• People, got to like them, they are the MOST important asset!
• Strive for personal development and career growth!
• You sell the FUN and work with the Park Team to deliver an excellent guest experience for all groups!
• There is nothing you would not do for your TEAM!
• We strive for 100% “Guest Satisfaction”!
• Sales is all about relationships! Your positive energy and “You Got It” attitude should lead to repeat business and great referrals!
• You must be able to represent! We want FUN and ENERGY just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!
• Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!
• We are passionate about winning and love to celebrate success – you work hand-in-hand with the rest of the Leadership Team to drive financial results in your store to new heights!
• Safety first. You work in a well-maintained, safe, secure, and sanitary environment!
• And, because we expect you to “Act like you own it,” your job includes everything listed above PLUS the ever-popular “other duties as assigned.” If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!

WORKING ENVIRONMENT

• Non-typical Family Entertainment environment. We have great food, millions of dollars’ worth of attractions, host the best Special Events and have thousands of people coming to have FUN!
• We are business casual!
• Ability to work Saturday, Sunday and/or evening shifts during the week!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Albany is an equal opportunity employer.