Party Coordinator

Urban Air Adventure Parks; Gainesville (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading indoor adventure park in Gainesville, Virginia is seeking a Party Coordinator to manage their birthday party department. The ideal candidate will excel at communication, organization, and customer service, ensuring an unforgettable experience for clients. You will work in a dynamic environment, liaising with guests to create tailored party experiences and mentoring staff. This full-time position requires weekend and evening availability. Join a fun team dedicated to making every event memorable!

Qualifications

• Passion for providing excellent customer experiences.
• Ability to work well in a fast-paced entertainment environment.
• Willingness to work weekends and evenings.
• Ability to set and achieve goals with team
• Strong focus on guest satisfaction
• Ability to resolve conflict quickly and fairly

Responsibilities

• Manage the birthday party department and staff.
• Design and coordinate party elements with guests.
• Ensure high levels of guest satisfaction and safety.
• Ensure safety, sanitation and smooth execution of events
• Collaborate with leadership to drive store financial results
• Represent Urban Air with energy and enthusiasm to guests

Skills

Excellent verbal and written communication skills

Organizational skills

Mentoring skills

Conflict resolution

Customer service excellence

Job description

Job Summary

The Party Coordinator is responsible for managing the entire birthday party department! Our ideal team member will serve as the "First Point of Contact" of Urban Air and work with our guests to design the perfect combination of food, drinks and attractions for birthday parties, church events, sports groups, corporate team building, or any other type of group. They are also responsible for training party staff members and managing the birthday operations.

You will be great if…

• You love working in a fast-paced, multi-faceted Family Entertainment scene!
• You are outgoing and personable with excellent verbal and written communication skills!
• You are extremely organized and love mentoring young people!
• You have a win‑the‑day attitude!
• You haven't met a goal you can't beat!
• You can set goals and achieve those goals through and with your team!
• You excel at ensuring the customer experience is EXCELLENT!
• You have the ability and willingness to resolve conflict quickly and fairly!

A Day in the Life

• People, got to like them, they are the MOST important asset!
• Making sure the party management system is being followed!
• You make sure we exceed mom's expectations!
• There is nothing you would not do for your TEAM!
• We strive for 100% "Guest Satisfaction"!
• Friday, Saturday, and Sunday full availability is a must!
• You must be able to represent! We want FUN and ENERGY just bursting out of you when you tell our guests about all the cool stuff Urban Air has, does and will do to make their events the most awesome ever!
• Like to party? We like to party… You get to sell our amazing party packages and then follow up with the guests and see if we exceeded expectations!
• We are passionate about winning and love to celebrate success - you work hand‑in‑hand with the rest of the Leadership Team to drive financial results in your store to new heights!
• Safety first. You work in a well‑maintained, safe, secure, and sanitary environment!
• And, because we expect you to "Act like you own it," your job includes everything listed above PLUS the ever‑popular "other duties as assigned." If you see a need, meet it; if you have an idea, share it; if you see a team member needing help, jump in and lend a hand!

Working Environment

• Non‑typical Family Entertainment environment. We have great food, millions of dollars' worth of attractions, host the best Special Events and have thousands of people coming to have FUN!
• We are business casual!
• Ability to work Saturday, Sunday and/or evening shifts during the week!

About Urban Air Adventure Parks
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Gainesville is an equal opportunity employer.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other
• Entertainment Providers