Parttime Teller

Sunrise Family Credit Union; Bay City (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Sunrise Family Credit Union is seeking a friendly teller in Michigan to serve members by handling deposits, withdrawals, and basic cash services with accuracy.

You will greet members, provide information on products, and cross-sell services while maintaining cash drawer discipline and adherence to policies. Strong communication and attention to detail are essential for success in this role.

Qualifications

• Greeting and welcoming members in a professional manner.
• Provide accurate and efficient teller transactions.
• Maintain knowledge of credit union products and policies.
• Cross-sell credit union products and services.

Responsibilities

• Receive deposits and cash checks, verify amounts and endorsements.
• Process withdrawals and cashing of checks with accuracy.
• Balance cash drawer at end of shift and research discrepancies.
• Assist members with inquiries and provide information on services.

Job description

Position Purpose: Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.Cross sell Credit Union products and services.

Job duties include but are not limited to the following:

• Greeting and welcome members and visitors to the credit union in a professional manner.
• Represent the credit union to members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of transactions.
• Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies.
• Provide comprehensive, prompt, accurate, and efficient member transactions.
• Follows all Member Information Procedures.
• Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits.
• Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and withdrawals into system accurately.
• Cash share drafts/checks from a variety of accounts.
• Assist with mail or email transactions, when available.
• Place holds on accounts for uncollected funds.
• Balance cash drawer at end of the shift and compare totaled amount to system.
• Research and resolve discrepancies. Report any discrepancies to the Lead Teller as necessary. May help other tellers research and resolve discrepancies.
• Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
• Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.
• Cross-sell credit union products and services including cards, on-line banking, or other promotional products..
• Receive mortgage, consumer loan, and other payments and ensure the payments match.
• Report malfunctions of teller terminals and other equipment used at the teller station HeadTeller.
• Attends BSA training annually.
• Achieves all SMART goals assigned in Performance Management Review.
• Completes all monthly training curriculum as set by the Chief Operations Officer, Branch Manager or Head Teller.
• Assist in other areas as directed byHead Teller or Branch Manager.