Teller

Coastal Community FCU; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Coastal Community FCU in Houston, TX is seeking a friendly Teller to process member transactions and assist with daily cash handling. You will provide accurate service, welcome members, and smoothly route questions to the appropriate service representatives.

Daily duties include completing operational tasks, following policies, and identifying potential fraud or risk while building relationships with members and colleagues. Saturdays may be required.

Qualifications

• 6+ months’ experience interacting with customers/members.
• Experience handling complex transactions across multiple systems.
• Ability to identify potential fraud and prevent loss.
• Excellent organizational skills and ability to prioritize in a fast-paced environment.
• Follow policies, procedures, and regulations.
• Proactive relationship building with members and colleagues.
• Well organized and able to work in a team.

Responsibilities

• Process member transactions including deposits and withdrawals.
• Assist with teller transactions and introductions to member services.
• Complete operational activities while minimizing risk.
• Respond to directions from managers and adhere to policies.
• Escalate questions to more experienced roles.
• Interact with members to provide care and complete requested transactions.
• Work with partners across the organization.

Skills

Customer service

Cash handling

Fraud awareness

Policy compliance

Teamwork

Relationship building

Prioritization

Education

High School Diploma or equivalent

Job description

Description

As a credit union Teller, the responsibilities include processing member transactions, overseeing cash withdrawals and check deposits.

• Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.
• Complete operational activities while minimizing risks under established policies.
• Perform routine transactional, operational, and member service support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization.
• Receive directions from managers and exercises judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions

Requirements

• 6+ months’ experience interacting with customer/members, or equivalent demonstrated through work experience, or training.
• Member service focus with experience handling complex transactions across multiple systems
• Experience working with others on a team to meet member needs
• Cash handling experience
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Well organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues
• High School graduate or equivalent

Work Environment

• Office setting with standard working hours
• Ability to work a schedule that includes most Saturdays