Full Time Teller

Ouachita Valley Federal Credit Union; West Monroe (LA); On-site; USD 30,000 - 36,000; Full time

Job summary

Ouachita Valley Federal Credit Union seeks a Teller to assist members with daily financial transactions and provide accurate, timely service in a friendly environment.

You will handle deposits, withdrawals, loan payments, and cross-sell services while maintaining accuracy and attention to detail. A high school diploma or GED and up to 12 months of related experience are preferred; strong attention to detail is required.

Qualifications

• High school education or GED.
• 1 month to 12 months of similar or related experience.
• Ten key calculator and computer keyboard by touch.
• Must be good with detail to deal with numbers and names.

Responsibilities

• Receives and processes member financial transactions (deposits, withdrawals, loan payments) and sells money orders/official checks; transfers amounts between accounts as directed.
• Balances cash drawer and daily transactions.
• Cross-sell the Credit Union's services and provide routine information to members; direct to appropriate departments for specifics.
• Performs miscellaneous tasks (typing, filing, answering the telephone).
• Performs other duties as assigned and completes continuing education as needed.
• Responsible for scanning all appropriate work daily.

Skills

Ten-key calculator

Detail oriented

Cash handling

Education

High school diploma or GED

Tools

Computer keyboard by touch

Job description

Role:

Maintain Focus to assist members with financial transactions on a daily basis. To help improve the lives of our members by providing a Legendary Experience with accuracy and timeliness. To gain knowledge of all products and services in order to provide the best financial solutions for our member's lives.

Essential Functions & Responsibilities:

• 50% Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and official checks to members; transfers amounts from member accounts as directed.
• 10% Balances cash drawer and daily transactions.
• 20% Implement the Credit Union's member experience process by cross-selling the Credit Union's services, providing routine information and directing members to appropriate departments for specific information and services.
• 5% Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
• 5% Performs other job related duties as assigned.
• 5% Complete continuing education as needed with any and all assigned training.
• 5% Responsible for scanning all appropriate work daily.

Performance Measurements:

1. Provide friendly, professional, personal service to all members and associates.
2. Fulfill the Teller Standards as required.
3. Accurately post transactions, having fewer than 3 unresolved posting errors in a 30 day period.
4. Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
5. Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
6. Maintain a dependable record of attendance and timeliness.
7. Maintain a professional work environment and businesslike appearance.

Knowledge and Skills:

Experience

One month to twelve months of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outsidecontacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills

Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.

Physical Requirements

Must be able to sit or stand for extended periods of time in one area.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.