Teller

Neighborhood Credit Union; Mesquite (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Neighborhood Credit Union in Mesquite, TX is seeking a friendly teller to handle member transactions and promote digital channel usage. You will balance cash, process deposits and withdrawals, and guide members through branch technology to enhance their experience.

This role requires privacy, security, teamwork, and reliable attendance in a full-time branch environment, with a focus on delivering world-class service and cross-selling credit union products.

Qualifications

• Experience with cash handling and customer service.
• Ability to balance cash accurately at end of day.
• Willingness to learn branch technology and promote digital channels.

Responsibilities

• Assumes responsibility for efficient, effective, and accurate performance of Teller functions.
• Helps control the flow of traffic at the branch while creating a welcoming and secure environment.
• Provides service to members through financial transactions and guides them with in-branch technology (e.g., Interactive Teller Machine, NEXT kiosk).
• Processing deposits, withdrawals, checks, loans payments, and transfers between accounts.
• Promotes Neighborhood Credit Union’s digital channels and educates members on their features and benefits.

Job description

To serve members with both their transactional needs and digital experiences in the branch atmosphere. Constantly seeking opportunities for conversations to uncover financial needs and referring members to the appropriate channels and technology to meet those needs, creating the most efficient and pleasant member experience. Always fixed on doing the right thing for the member as they participate in a team setting with other individuals who strive to have fun while being professional.

Essential Functions And Basic Duties

• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.


• Helps control the flow of traffic at the branch while creating a pleasant, welcoming, and secure environment for all who enter.


• Provides world class service as they serve members through financial transactions and guide them with in-branch technology that may include:


• Processing deposits to share, share draft, and other savings accounts.


• Monitoring deposit amounts and examining documents for endorsement and negotiability.


• Disbursing cash or check withdrawals.


• Providing official checks and credit card advances.


• Receiving loan payments and service charge payments for services.


• Processing transfers between accounts as required.


• Redeeming US Savings Bonds.


• Processing shared service center transactions.


• Strongly advocates Neighborhood Credit Union’s digital channels while educating members on the ease of utilizing these services.


• Actively markets and cross-sells current and new products and services of the credit union and educates members on the features and benefits of new, as well as existing services.


• Knowledgeable on the functionality of both Interactive Teller Machine and NEXT self-help kiosk technology.


• Assumes responsibility for establishing and maintaining effective, professional relationships with members.


• Ensures members’ requests and questions are promptly resolved.


• Maintains privacy of member account information.


• Follows all policies and procedures regulated by the credit union, including guidelines for preventing fraud and robbery, as well as governmental policies and procedures.


• Assumes responsibility for establishing and maintaining effective communication and positive working relationships with management and within the organization.


• Keeps Branch Manager informed of any significant problems or concerns.


• Assists other departments in meeting the needs of members, when necessary.


• Attends meetings as required.


• Assumes responsibility for related duties as required or assigned.


• Ensures branch supplies are maintained.


• Performs such other functions that might be needed from time to time and assists others to complete tasks and work assignments.


• Accurately balances transactions at end of business day.