PartTime Front Desk Patient Experience Coordinator

Annie Wang Acupuncture; Los Altos (CA); On-site; USD 25,003 - 35,610; Part time

Job summary

Annie Wang Acupuncture in Los Altos, California is seeking a Patient Care Coordinator to ensure smooth operations and a positive experience for patients. Responsibilities include managing bookings, answering calls, processing payments, and coordinating schedules. The ideal candidate will have strong interpersonal and organizational skills, a high school diploma, and at least one year experience in a similar role. Starting compensation is $22 hourly with opportunities for increases and paid lunch breaks.

Qualifications

• At least one year of receptionist or administrative assistant experience, or similar preferred.
• Comfortable taking telephone calls and mitigating stressful situations.
• Keen interest in women’s health.

Responsibilities

• Greet patients warmly and answer calls/emails.
• Manage online booking and charting systems.
• Coordinate appointment scheduling and practitioner calendars.

Skills

Customer service skills

Strong communication skills

Organizational skills

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Available immediately! Patient Care Coordinator at a women's health clinic. We are a small and established acupuncture clinic specializing in women's health. We're looking for an enthusiastic, professional patient care coordinator to join our fantastic team! Role Overview: As our patient care coordinator, you'll be our patients' first and last point of contact, ensuring smooth operations and a positive customer experience. Your duties include managing online bookings, answering calls and emails, processing payments, scheduling appointments, and supporting practitioners. You’ll play a crucial role as our organization's face and first point of contact.

Responsibilities

• Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
• Respond to incoming phone calls and emails and ensure the right people receive all important information
• Make appointments and ensure the calendar is current and correct
• Manage incoming and outgoing mail and handle deliveries
• Manage online booking and charting systems
• Greet patients warmly, answer calls/emails, and handle payments
• Coordinate appointment scheduling and practitioner calendars
• Maintain office setup, including prepping and cleaning treatment rooms
• Manage phone and email correspondence, data entry, and office supplies
• Support practitioners with patient file updates and room preparation
• Bill insurance

Qualifications

• Exhibits working knowledge of Microsoft Office and basic computer skills
• At least one year of receptionist or administrative assistant experience, or similar preferred
• High school diploma, GED or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills

Personal Qualities

• Warm, personable, team-oriented, and enjoy working with people all day
• Positive attitude and professional demeanor
• Dependable, detail-oriented, and health-conscious
• Keen interest in women’s health

Professional Skills

• Excellent multitasking and organizational abilities
• Strong communication skills and tech-savvy

Hours and Compensation

Hours: Mondays 2:30 pm to 7:00 pm; Tuesdays 8:00 am to 6:30 pm (one-hour lunch break); Wednesdays 10:00 am to 7:00 pm (one-hour lunch break); Thursdays 9:30 am to 7:00 pm (one-hour lunch break); Fridays 8:00 am to 2:30 pm

Compensation: Starting at $22 hourly with paid lunch breaks, and opportunity for increase