Parts Technical Specialist II

Mitsubishi Logisnext Americas; Houston (TX); Hybrid; USD 51,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k match

On-site gym (Houston)

Employee discounts

Parental leave

EAP program

Job summary

Mitsubishi Logisnext Americas is seeking a Level 2 Parts Support specialist in Houston. You will deliver accurate, timely technical responses to dealers and help maintain parts publications with engineers and technical writers.

The role requires an associate degree or equivalent plus 2+ years in parts support or publications, strong analytical skills, and the ability to balance multiple priorities in a fast-paced environment. Hybrid schedule: three days in office.

Qualifications

• Associates degree in Technical Communications, Engineering Technology, or a related field or equivalent combination of education and experience
• 2+ years of experience in parts support, product support, technical publications, or a related material handling or industrial equipment environment
• Demonstrated experience authoring, editing, and maintaining parts manuals and technical documentation
• Advanced knowledge of parts identification, parts catalog structures, bills of material (BOMs), and service parts publications
• Ability to interpret engineering drawings, technical specifications, parts lists, product change notices, and related documentation
• Ability to provide accurate and timely technical support while managing multiple priorities in a fast-paced customer service environment
• Strong analytical and problem-solving skills with the ability to research and resolve complex parts inquiries
• Ability to work independently while contributing effectively within a team environment

Responsibilities

• Provide Level 2 parts technical support to dealers with accurate, timely responses while meeting metrics.
• Review feedback and ensure updates are incorporated into parts manuals via authoring or coordination.
• Support ongoing parts publications activities, including content maintenance, process improvements, data validation, and collaboration with engineering and publications teams.

Education

Associates degree in Technical Communications, Engineering Technology, or a related field or equivalent combination of education and experience

Job description

Job Details

Job Location: Houston - HOUSTON, TX 77043

Position Type: Full Time

Salary Range: $51,000.00 - $80,000.00 Salary

Job Category: Operations

About Us

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role

Responsible for providing Level 2 parts technical support to dealers by delivering accurate, timely, and professional responses while consistently meeting departmental performance metrics. They will serve as a subject matter expert for parts-related inquiries and publications, acting as a key resource to support dealer success and customer satisfaction. The role is responsible for reviewing feedback and ensuring required updates are accurately incorporated into parts publications through direct authoring or coordination with appropriate stakeholders. In addition, the position supports ongoing parts publication activities, including content maintenance, process improvements, data validation, and collaboration with engineering, technical publications, and other product support teams to ensure the accuracy, quality, and availability of parts information.

What you will do

• Responsible for providing Level 2 parts technical support to dealers by delivering accurate, timely, and professional responses while consistently meeting departmental performance metrics.


• Responsible for reviewing feedback and ensuring required updates are accurately incorporated into parts manuals through direct authoring or coordination with appropriate stakeholders.


• Supports ongoing parts publications activities, including content maintenance, process improvements, data validation, and collaboration with engineering, technical publications, and other product support teams to ensure the accuracy, quality, and availability of parts information.

When & Where

Hybrid Work Schedule in office 3 days a week

Qualifications

• Associates degree in Technical Communications, Engineering Technology, or a related field or equivalent combination of education and experience


• 2+ years of experience in parts support, product support, technical publications, or a related material handling or industrial equipment environment


• Demonstrated experience authoring, editing, and maintaining parts manuals and technical documentation


• Advanced knowledge of parts identification, parts catalog structures, bills of material (BOMs), and service parts publications


• Ability to interpret engineering drawings, technical specifications, parts lists, product change notices, and related documentation


• Ability to provide accurate and timely technical support while managing multiple priorities in a fast-paced customer service environment


• Strong analytical and problem-solving skills with the ability to research and resolve complex parts inquiries
  
• Ability to work independently while contributing effectively within a team environment

What would be nice to have

What we offer

• Medical, dental, and vision benefits


• Paid Vacation, Sick Time, and Paid Holidays


• Profit Sharing Opportunities


• Flexible Spending and HSA Accounts


• 401k with automatic company contribution and company match


• Short-term and long-term disability insurance


• Life, Dependent Life, and AD&D Insurance


• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)


• Employee Assistance Program


• Employee Discounts


• On-site fitness center (Houston)


• On-the-job training and development

The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer/Veterans/Disabled