Technical Solutions Specialist

525 Fuller Technologies Inc; Allentown (Lehigh County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package including health and dental insurance

Time off including PTO and parental leave

Retirement plan with 401(k) matching

Financial support for continuing education

Job summary

525 Fuller Technologies Inc is looking for a Technical Solutions Specialist located in Allentown, Lehigh County, United States. This role involves providing technical support, validating spare parts, and ensuring accurate technical information is communicated effectively.

The ideal candidate should have a background in Mechanical Engineering and experience in industrial equipment. The position offers competitive benefits including health insurance, PTO, and opportunities for professional development.

Qualifications

• Experience working with industrial equipment, manufacturing, or related environments.
• Strong troubleshooting skills and ability to work independently.

Responsibilities

• Provide technical product support to Parts and Inside Sales teams.
• Identify and validate spare parts based on customer requirements.
• Troubleshoot technical issues and support non-conformance investigations.

Skills

Technical Support

Problem-Solving

Communication Skills

Ability to Understand Technical Drawings

Education

Mechanical Engineering or similar technical background

Job description

As a Technical Solutions Specialist, you will serve as the link between our customers, Engineering, Inside Sales, and Parts teams. You will help identify customer needs, validate spare parts, answer technical questions, and ensure accurate technical information is provided throughout the proposal and order execution process. This role is ideal for someone who enjoys problem solving, working with technical documentation, and supporting customers.

Your responsibilities

• Provide technical product support to Parts and Inside Sales teams
• Identify and validate spare parts based on customer requirements and technical documentation
• Collaborate with Engineering, Parts, and Sales teams to support customer requests
• Ensure accurate documentation and timely communication throughout the inquiry process
• Troubleshoot technical issues and support non‑conformance investigations and claims
• Prepare technical specifications and supporting documentation when required
• Serve as a technical resource for both customers and internal stakeholders

What you bring

• Mechanical Engineering, Engineering Technology, Engineering Assistant, Technical Support, Maintenance, or similar technical background
• Experience working with industrial equipment, manufacturing, product support, engineering support, maintenance, or related environments
• Ability to understand technical drawings, specifications, and documentation
• Strong problem‑solving and troubleshooting skills
• Self‑motivated with the ability to work independently
• Strong communication and customer service skills
• Willingness to learn new products, systems, and technologies
• Experience supporting spare parts, industrial equipment, hydraulics, or heavy industry is a plus

What we offer

• Global network of supportive colleagues and growth opportunities
• Competitive benefits package including health, dental, disability, life, and voluntary insurance options
• Time to recharge through PTO, plus 10 annual holidays, and parental leave
• Retirement preparation with a 401(k) and company matching
• Financial support for continuing education
• Annual bonus for Professional Engineering licenses
• Employee Assistance Program

Fuller Technologies is an equal opportunity employer committed to creating a diverse and inclusive workplace. We encourage applicants of all backgrounds to apply and request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.