Service Engineer

Logisnext Americas Inc.; Houston (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation, sick time, and holidays

401(k) with company match

On-site fitness center

Job summary

Logisnext Americas Inc. is looking for a Product Service Support Specialist to provide technical guidance to our dealer network. This role involves extensive communication with internal departments to enhance product quality and warranty cost reduction.

Candidates should have significant experience in the lift truck industry, excellent analytical skills, and the ability to travel to various locations. The position offers a hybrid work schedule, allowing flexibility while being engaged with the team.

Qualifications

• 5-7 years of job-related experience.
• 3+ years of lift truck industry experience.
• Ability to travel to dealer locations & customer sites.

Responsibilities

• Provide technical support to dealer service and parts teams.
• Oversee product quality control to minimize warranty costs.
• Travel to dealer and customer sites to resolve technical issues.

Skills

Communication Skills

Failure Analysis

Statistical Analysis

Microsoft Office

Education

Bachelor’s Degree in Engineering

Job description

About Us

Logisnext Americas Inc. has supported customers for more than 100 years as a technology‑driven forklift manufacturer. In addition to manufacturing forklifts, we are a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the Role

The role is responsible for providing product service support to Logisnext Americas’ dealer network. This position requires extensive communication and collaboration with dealers, customers, and suppliers. The individual will monitor product health by identifying, quantifying, investigating, and analyzing quality and reliability issues experienced in the field. They will coordinate cross‑functionally with internal departments to drive problem resolution and effectively communicate solutions to the field. This position works closely with internal stakeholders to reduce warranty costs through proactive issue identification and continuous improvement.

What You Will Do

• Provide technical support to dealer service and parts teams, as well as to internal departments across Logisnext Americas and other global Logisnext units. Perform in‑depth problem analysis to diagnose and resolve product issues and deliver guidance and training to service and parts analysts.
• Oversee product quality control to minimize warranty costs for the company while collaborating with internal departments to share critical information, drive issue resolution, and communicate effective solutions to the field. Initiate product improvement requests with the Engineering team.
• Travel to dealer and customer sites to support dealers and field personnel in resolving technical issues, while also assisting with customer acceptance and satisfaction concerns to help promote ongoing product success and future sales.
• Coordinate problem resolution with Engineering, Quality, and Parts Authorization, and coordinate field problem investigation and rework (Service Campaigns).
• Create technical publications that support the dealer network in diagnosing and resolving issues, helping maintain high product quality and minimize downtime.
• Provide technical support for New Product Introductions and perform on‑site field follow‑up testing. Collect and analyze data on product performance, as well as feedback and acceptance from dealers, customers, and operators.

When & Where

Hybrid work schedule: in the office 3 days a week.

Qualifications

• 5‑7 years of job‑related experience.
• 3+ years of lift truck industry experience and outstanding communication skills.
• Ability to travel to dealer locations & customer sites.
• Dealer contact experience.
• Interpretation of engineering drawings.
• Failure analysis experience.
• Microsoft Office experience.
• Statistical analysis skills.

Nice to Have

• Bachelor’s Degree in Engineering (education may substitute for experience).
• 5+ years forklift field technician experience.
• Master level certification in all paths.

What We Offer

• Medical, dental, and vision benefits.
• Paid vacation, sick time, and paid holidays.
• Profit sharing opportunities.
• Flexible spending and HSA accounts.
• 401(k) with automatic company contribution and company match.
• Short‑term and long‑term disability insurance.
• Life, dependent life, and AD&D insurance.
• Paid parental leave (including 6‑8 weeks of maternity leave and 5 days of paternity leave).
• Employee assistance program.
• Employee discounts.
• On‑site fitness center (Houston).
• On‑the‑job training and development.

Equal Opportunity Employer

We are an equal opportunity employer. Veterans and people with disabilities are encouraged to apply.

Work Authorization

Applicants must be authorized to work in the United States. We do not sponsor or take over sponsorship of an employment visa at this time.