Parts Team Lead

Hader Solutions; Racine (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

Hader Solutions in Racine, WI seeks a technically skilled Parts Specialist to serve as the primary contact for dealers and internal teams. You will resolve escalated parts inquiries, interpret catalogs and engineering drawings, and identify catalog errors to improve accuracy and uptime.

Your role includes documenting investigation outcomes, supporting knowledge sharing, and contributing to continuous improvement by monitoring key processes and coordinating with stakeholders.

Qualifications

• Ability to read and interpret engineering drawings.
• Proficient in using parts catalogs to troubleshoot and validate part information.
• Strong analytical and customer-focused problem-solving skills.
• Ability to document clearly and collaborate with stakeholders.
• Experience supporting escalations, training, and process improvement.

Responsibilities

• Act as the main escalation point for complex parts questions and resolutions.
• Interpret catalogs and engineering drawings to determine correct parts and specifications.
• Investigate and identify catalog/part numbering discrepancies and recommend corrections.
• Document investigation outcomes and resolution steps for repeatable support.
• Support training for new agents and contribute to knowledge sharing.
• Monitor and follow key processes, supporting team priorities and continuous improvement.

Skills

Engineering drawings

Parts catalogs

Analytical thinking

Documentation

Process improvement

Job description

Role Summary

Serve as a primary technical parts contact for dealers and internal teams. Resolve escalated parts inquiries, interpret parts catalogs and engineering drawings, and identify and report catalog errors to improve accuracy. Use technical problem-solving to reduce equipment downtime and improve parts availability.

Key Duties

• Act as the main escalation point for complex parts questions and resolutions
• Interpret catalogs and engineering drawings to determine correct parts and specifications
• Investigate and identify catalog/part numbering discrepancies and recommend corrections
• Document investigation outcomes and resolution steps for repeatable support
• Support training for new agents and contribute to knowledge sharing
• Monitor and follow key processes, supporting team priorities and continuous improvement

Qualifications & Skills

• Strong technical aptitude with ability to read and interpret engineering drawings
• Proficiency using parts catalogs to troubleshoot and validate part information
• Excellent analytical and customer-focused problem-solving skills
• Ability to document clearly and collaborate across internal and external stakeholders
• Experience supporting escalations, training, and process improvement efforts