Customer Support Parts Specialist

Cal Pacific Truck Center; San Diego (CA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Cal Pacific Truck Center is seeking a customer-focused parts counter associate to assist both walk-in and phone customers. You’ll identify parts, research solutions, and provide friendly service, with curiosity to dig for answers and learn the parts side of the business.

Experience in customer service is required, and comfort working in a fast-paced shop is essential. This role emphasizes clear communication and teamwork with technicians and vendors to ensure accurate parts sourcing.

Qualifikationen

• Customer service experience required.
• Interest in parts or mechanical systems.
• Strong research and attention to detail.
• Clear, friendly communication.
• Ability to learn parts systems quickly.
• Comfort working in a fast-paced shop environment.

Aufgaben

• Assist customers at the counter and over the phone with parts inquiries.
• Research parts using catalogs, diagrams, vendor tools, and online resources.
• Provide accurate information, quotes, and order details.
• Coordinate with technicians and service advisors to source correct parts.
• Build strong relationships with repeat customers and vendors.
• Maintain organized work areas and accurate documentation.

Kenntnisse

Customer service

Parts interest

Research skills

Clear communication

Learn parts systems

Jobbeschreibung

About the Role

We’re looking for a customer‑focused problem solver to support our truck shop’s parts counter. This role handles both phone and walk‑in customers, helping identify parts, research solutions, and provide clear, friendly service. Parts experience is helpful but not required — curiosity and a willingness to dig for answers are essential.

What You’ll Do

• Assist customers at the counter and over the phone with parts inquiries
• Research parts using catalogs, diagrams, vendor tools, and online resources
• Provide accurate information, quotes, and order details
• Coordinate with technicians and service advisors to source correct parts
• Build strong relationships with repeat customers and vendors
• Maintain organized work areas and accurate documentation

What You Bring

• Customer Service Experience (required)
• Interest in parts, mechanical systems, or problem‑solving
• Strong research skills and attention to detail
• Clear, friendly communication style
• Ability to learn parts systems and vendor tools quickly
• Comfort working in a fast‑paced shop environment

Why Join Us

You’ll be part of a supportive team, helping customers solve real problems while learning the parts side of the business. If you enjoy researching solutions and delivering great service, this role is a perfect fit.