Parts Coordinator

Knapheide Manufacturing; Quincy (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Knapheide Manufacturing in Quincy, IL, is seeking a Customer Service/Support specialist to manage distributor parts requests and coordinate quotes, pricing, and shipping paperwork. The role requires strong communication, analytical thinking, and teamwork to ensure on-time deliveries and accurate part availability.

The ideal candidate will be organized, customer-focused, able to prioritize in a fast-paced environment, and proficient with Excel, Word, and AS400 to support daily operations.

Qualifications

• Excellent verbal and written communication skills to interact with customers and coworkers.

Responsibilities

• Field all parts inquiries from distributors via phone, e-mail, and fax.
• Interact with distributors to determine their part needs.
• Identify repair parts required by reviewing bill of materials.
• Provide quotes to distributors for parts related orders.
• Maintain parts pricing.
• Coordinate printing of shipping paperwork for UPS/LTL shipments.
• Follow up with Shipping on past due UPS/LTL shipments.
• Interact with Engineering with product related questions.
• Work with Production Inventory Control and Purchasing to determine part availability.
• Process warranty related orders submitted from Product Support.
• Expedite orders when necessary.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Organizational skills

Team player

Self-starter

Customer focus

Prioritization

Excel

Word

AS400

Tools

AS400

Excel

Word

Job description

Position Overview:

Provide excellent customer service and support to our distributor network by managing all aspects of supplying parts per their requirements.

Duties & Responsibilities:

• Field all parts inquiries from distributors via phone, e-mail, and fax
• Interact with distributors to determine their part needs
• Identify repair parts required by reviewing bill of materials
• Provide quotes to distributors for parts related orders
• Maintain parts pricing
• Coordinate printing of shipping paperwork for UPS/LTL shipments
• Follow up with Shipping on past due UPS/LTL shipments
• Interact with Engineering with product related questions
• Work with Production Inventory Control and Purchasing to determine part availability
• Process warranty related orders submitted from Product Support
• Expedite orders when necessary

Position Requirements:

Candidate must have excellent verbal and written communication skills to interact with customers as well as coworkers. Must have strong analytical reasoning and problem solving abilities. Need to be organized and able to prioritize workload to meet customer's expectations. Need to be a team player, self-starter, and able to make changes and improvements to do the job efficiently. Must be customer focused and able to work in a fast paced environment. Computer skills to include Excel, Word, and AS400.

Physical/Mental Requirements Needed to Perform the Essential Functions of the Position:

Normal standing, walking and lifting in an office environment. Prolonged periods of sitting and telephone usage.