Parts Specilist

Heavy Machines LLC; USA; Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Heavy Machines LLC is seeking a Parts Clerk to support customers by researching parts from manufacturers' manuals, preparing quotes, and entering orders in the system. You will coordinate new customers in the computer and assist mechanics with parts diagrams to identify parts accurately.

The role requires strong computer skills, excellent organizational abilities, and a team-player mindset. Prior experience in parts or service is preferred, with forklift experience and a valid driver's license a

Qualifikationen

• Basic knowledge of all equipment Heavy Machines sells.
• Ability to use reference manuals.
• Excellent organizational and time management skills; able to handle deadlines.
• Excellent customer service, including conflict resolution.
• Strong computer skills.
• Team player.
• Assist with special projects as directed by Customer Service Manager.
• High school diploma or GED.
• Minimum of 2 years experience in parts and/or service background.
• Preference given to candidates with a heavy truck parts and service background.
• Forklift experience.
• Valid driver's license is a plus.

Aufgaben

• Answer calls and greet walk-in customers promptly.
• Research parts from manufacturers' manuals to assist customers.
• Prepare parts quotes.
• Enter orders in the computer system.
• Coordinate setting up new customers in the computer.
• Ensure customer service by suggesting sales to meet total customer needs.
• Assist mechanics with parts diagrams and identifying parts accurately.
• Post parts to work orders from the parts warehouse and service techs.
• Support the mechanics by processing orders in a timely manner.
• Physically pull parts for customers and assist in putting away stock.
• Understand the computer parts system and how parts are affected by various transactions.
• Ensure orders are processed with current pricing, cost and freight.
• Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned.
• Ensure customer part requirements are on order if not in stock.
• Other duties as assigned.

Kenntnisse

Customer service

Conflict resolution

Time management

Team player

Computer skills

Organization

Ausbildung

High school diploma or GED

Tools

Forklift experience

Jobbeschreibung

• - Answer parts telephone calls and wait on walk in customers promptly and courteously
• - Assist customers by researching parts from the manufactures parts manual
• - Prepare parts quotes
• - Enter orders in the computer
• - Coordinate setting up new customers in the computer
• - Ensure customer service by suggested sales to meet the total customer needs
• - Assist mechanics with parts diagrams and identifying parts accurately
• - Post parts to work orders from the parts warehouse and service techs
• - Support the mechanics by processing orders in a timely manner
• - Physically pull parts for customers and assist in putting away stock
• - Understand the computer parts system and how parts are affected by various transactions
• - Ensure orders are processed with current pricing, cost and freight
• - Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
• - Ensure customer part requirements are on order if not in stock
• - Other duties as assigned.

Qualifications

• - Must have a basic knowledge of all equipment sold by Heavy Machines
• - Must be able to use all reference manuals
• - Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
• - Excellent customer service skills to include conflict resolution is required
• - Strong computer skills
• - Must be a Team Player
• - Able to assist with special projects as directed by Customer Service Manager
• - High school diploma or GED equivalent
• - Minimum of 2 years experience working in a parts and/or service background
• - Preference given to candidates with a heavy truck parts and service background
• - Forklift experience
• - Valid Drivers License is a plus