Parts Specialist: Customer Service & Tech Support

O'Reilly Automotive Stores, Inc.; Union (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages and Paid Time Off

Stock Purchase Plan with 401k and EMPL

Medical, Dental & Vision Insurance (on

Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply, and responsibilities include greeting customers, assisting with merchandise selection, and handling transactions and returns.

The role supports hourly store operations, daily planograms, and occasional vehicle deliveries when needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers.
• Handle cash drawer, process cash/credit card transactions and returns per policy.
• Answer store phone calls, look up parts and quote prices, and upsell related items.
• Address and resolve customer complaints in a friendly manner.

Skills

Customer service

Multitask

Alphanumeric matching

Bilingual Spanish desirable

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply, and responsibilities include greeting customers, assisting with merchandise selection, and handling transactions and returns.

The role supports hourly store operations, daily planograms, and occasional vehicle deliveries when needed.