Parts Specialist - Inventory, Orders & Customer Support

southernstatesmh; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company matching

Dental insurance

Health insurance

Vision Insurance

PTO and Vacation

Paid Holidays

Flexible Spending Account

Life Insurance

Tuition Reimbursement

Job summary

Southern States Material Handling is seeking a Parts Associate to support customers with parts and accessories, manage inventory, and process orders. You will assist walk-in customers, replenish technician vans and lockers, and maintain accurate ERP records.

Strong customer service, communication and organizational skills are required, with 1–2 years in parts sales preferred. Role includes daily order processing, packaging, and occasional deliveries.

Qualifications

• 1-2 years of experience in parts sales or inventory-related work preferred.
• Forklift or material handling parts sales experience or product knowledge is highly desirable.
• Experience in shipping and receiving.

Responsibilities

• Promptly respond to incoming parts inquiry calls and efficiently process customer orders.
• Assist walk-in customers, supporting parts needs and providing exceptional customer service.
• Responsible for replenishment of technician vans, company and customer parts lockers, ensuring inventories are accurately maintained.
• Ensure inventory accuracy and timeliness by daily cycle counts and managing stock orders.
• Fulfill daily parts requests by processing orders promptly to support operational needs.
• Lookup parts in inventory and catalogs to provide correct part identification and retrieval.
• Create sales quotes and invoices with accurately priced parts and accessories.
• Monitor open purchase orders daily to ensure accuracy and timely fulfillment.

Skills

Customer service

Communication

Organizational skills

Typing 25+ wpm

Inventory control

Shipping & receiving

Forklift knowledge

Parts sales experience

ERP system usage

Education

High school diploma or GED

Tools

ERP system

Job description

Southern States Material Handling is seeking a Parts Associate to support customers with parts and accessories, manage inventory, and process orders. You will assist walk-in customers, replenish technician vans and lockers, and maintain accurate ERP records.

Strong customer service, communication and organizational skills are required, with 1–2 years in parts sales preferred. Role includes daily order processing, packaging, and occasional deliveries.