Parts Specialist: Inventory & Customer Care

Colonial Group; Murfreesboro (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

TriStar JCB in Murfreesboro, Tennessee, is seeking a Parts Advisor to manage inventory, receive and sell parts, and support both field and shop operations. You will handle vendor orders, track parts, and assist customers at the counter while maintaining accurate records and ensuring prompt service.

The role requires at least some parts or warehouse experience, strong customer service skills, and the ability to work in a fast-paced environment.

Qualifications

• Prior parts experience a plus.
• Prior warehouse experience preferred.
• Prior customer service experience preferred.
• Must pass any drug screens, background checks, and pre-employment tests per applicable law.

Responsibilities

• Order parts from preferred vendors and track arrivals.
• Maintain parts inventory to support all products within APO.
• Review previous month’s sales/profit to find improvements.
• Utilize DMS for inventory, recordkeeping, parts information.
• Serve counter customers and acknowledge them promptly at the counter.
• Suggest at least one related item to each customer on every call (upsell).
• Communicate customer relationship issues to the General Service Manager and report pertinent info.
• Enter all parts sales orders promptly and correctly in the system, complete daily orders, and track backorders and credits.
• Assist with filling Field and Shop Tech part orders and check in workorder parts.
• Analyze current inventory and reconcile with computerized inventory.
• Maintain neat lobby/display and uphold KPI targets.
• Inspect parts for damage, quality, and accuracy; return or re-order as needed.
• Comply with Dealer and OSHA safety rules.

Skills

Customer service

Inventory management

Communication

Detail-oriented

Problem solving

Tools

DMS

Job description

TriStar JCB in Murfreesboro, Tennessee, is seeking a Parts Advisor to manage inventory, receive and sell parts, and support both field and shop operations. You will handle vendor orders, track parts, and assist customers at the counter while maintaining accurate records and ensuring prompt service.

The role requires at least some parts or warehouse experience, strong customer service skills, and the ability to work in a fast-paced environment.