TriStar JCB - Parts Advisor

Colonial Group; Murfreesboro (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

TriStar JCB in Murfreesboro, Tennessee, is seeking a Parts Advisor to manage inventory, receive and sell parts, and support both field and shop operations. You will handle vendor orders, track parts, and assist customers at the counter while maintaining accurate records and ensuring prompt service.

The role requires at least some parts or warehouse experience, strong customer service skills, and the ability to work in a fast-paced environment.

Qualifications

• Prior parts experience a plus.
• Prior warehouse experience preferred.
• Prior customer service experience preferred.
• Must pass any drug screens, background checks, and pre-employment tests per applicable law.

Responsibilities

• Order parts from preferred vendors and track arrivals.
• Maintain parts inventory to support all products within APO.
• Review previous month’s sales/profit to find improvements.
• Utilize DMS for inventory, recordkeeping, parts information.
• Serve counter customers and acknowledge them promptly at the counter.
• Suggest at least one related item to each customer on every call (upsell).
• Communicate customer relationship issues to the General Service Manager and report pertinent info.
• Enter all parts sales orders promptly and correctly in the system, complete daily orders, and track backorders and credits.
• Assist with filling Field and Shop Tech part orders and check in workorder parts.
• Analyze current inventory and reconcile with computerized inventory.
• Maintain neat lobby/display and uphold KPI targets.
• Inspect parts for damage, quality, and accuracy; return or re-order as needed.
• Comply with Dealer and OSHA safety rules.

Skills

Customer service

Inventory management

Communication

Detail-oriented

Problem solving

Tools

DMS

Job description

Company Profile

TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.

Position Purpose

The Parts Advisor is responsible for keeping track of inventory, receiving, and selling and parts.

Position Type

Full Time, Non-Exempt

Location

Murfreesboro, Tennessee

Benefits and Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution, storing parts, and ensuring the prompt return of damaged or unused parts.
• Handles all customer orders in keeping with company customer satisfaction practice and Maintain parts inventory to support all products within APO, along with reviewing the previous month’s sales/profit performance with key stakeholders to determine where improvements can be made to increase profitability.
• Utilize DMS for inventory, recordkeeping, parts information, etc.
• Serves counter customers or acknowledges promptly upon approaching the parts counter.
• Suggest at least one additional related item to each customer on every call. (Up sales)
• Communicates all customer relationship issues to the General Service Manager, including complaints, obtains all pertinent information before reporting and suggests course of action.
• Enter all parts sales orders promptly and correctly in the computer to print and shipping the order. All parts orders to be completed daily, assisting co-workers as needed. Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary. Processes parts return the day received, checks for condition, and ensures they are stocked same day.
• Assists with filling Field and Shop Tech part orders. Check in workorder parts, label, and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part.
• Analyze current inventory and spot-check to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
• Maintains neat lobby display and counter work area to ensure company standards and appearance
• Ensures all Dealer Parts targets/goals are met and maintains all KPI information for tracking targets.
• Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
• Inspect all parts for damage, quality, and accuracy.
• Return and re-order any damaged or incorrect parts.
• Comply with all Dealer and OSHA safety rules, guidelines, and standards.
• Perform other related duties as assigned.

Minimum Qualifications

• Prior parts experience a plus.
• Prior warehouse experience preferred.
• Prior customer service experience preferred
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Knowledge, Skills, Abilities & Competencies

• Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly, and effectively addresses customer concerns or problems. Assure customers he/she is willing to work with them to meet their needs. Presents are cheerful, positive manner with customers.
• Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.
• Safety: fully supports, encourages, and follows safe work behavior and considers safety a paramount importance in the workplace.
• Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the roles & responsibilities and other applicable sources. Demonstrates the effective application of the job-specific knowledge, skills, and ability required to resolve job-related challenges in the workplace.
• Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others have a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoid surprises.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, do not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency, and adjusts schedules as needed to achieve without sacrificing quality of work.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitment. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual follows instructions, policies, and procedures.
• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Both office environment and occasionally manufacturing/factory environment.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to:

• Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• The employee is occasionally required to stand and move and/or walk.
• The employee must frequently move and/or transport up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at [e-mail].

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.