TriStar JCB - Parts Advisor

JCB North America; Murfreesboro (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off and holidays

Job summary

TriStar JCB in Murfreesboro, TN is seeking a Parts Advisor to manage inventory, process parts orders, and assist customers at the parts counter. You will utilize a DMS system to track parts, coordinate with vendors, and ensure accurate stock levels while maintaining excellent customer relations.

The role requires attention to detail, timely order processing, and a proactive approach to upselling related items to customers.

Qualifications

• Experience handling parts orders and inventory.
• Familiarity with DMS or parts inventory systems.
• Attention to detail and accuracy in processing orders.

Responsibilities

• Order parts from vendors, track arrivals, and manage returns.
• Handle customer orders and maintain parts inventory.
• Use DMS for inventory and parts information.
• Serve counter customers at the parts counter.
• Upsell by suggesting additional related items to customers.
• Communicate customer relationship issues to the General Service Manager.
• Enter all parts sales orders daily and monitor backorders and credits.
• Inspect parts for damage, and ensure proper stock and organization.

Skills

Inventory management

Customer service

Upselling

DMS proficiency

Tools

DMS system

Job description

Company Profile

TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.

Company Profile

TriStar JCB is the JCB dealer for Tennessee, with a strong commitment to providing the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program to ambitious candidates who possess the desire and mentality to excel at both the personal and professional levels. TriStar JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment, among others.

Position Purpose

The Parts Advisor is responsible for keeping track of inventory, receiving, and selling and parts.

Position Type

Full Time, Non-Exempt

Location

Murfreesboro, Tennessee

Benefits And Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• Responsible for ordering parts from preferred vendors, tracking parts for arrival, distribution, storing parts, and ensuring the prompt return of damaged or unused parts.
• Handles all customer orders in keeping with company customer satisfaction practice and Maintain parts inventory to support all products within APO, along with reviewing the previous month’s sales/profit performance with key stakeholders to determine where improvements can be made to increase profitability.
• Utilize DMS for inventory, recordkeeping, parts information, etc.
• Serves counter customers or acknowledges promptly upon approaching the parts counter.
• Suggest at least one additional related item to each customer on every call. (Up sales)
• Communicates all customer relationship issues to the General Service Manager, including complaints, obtains all pertinent information before reporting and suggests course of action.
• Enter all parts sales orders promptly and correctly in the computer to print and shipping the order. All parts orders to be completed daily, assisting co-workers as needed. Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary. Processes parts return the day received, checks for condition, and ensures they are stocked same day.
• Assists with filling Field and Shop Tech part orders. Check in workorder parts, label, and distribute immediately upon receipt or store in an organized manner until the assigned job is ready for the part.
• Analyze current inventory and spot-check to ensure that actual inventory coincides with computerized inventory, along with reviewing back orders, etc.
• Maintains neat lobby display and counter work area to ensure company standards and appearance
• Ensures all Dealer Parts targets/goals are met and maintains all KPI information for tracking targets.
• Track any incomplete order status (outstanding orders, backorders, and credits) and follow up as necessary.
• Inspect all parts for damage, quality, and accuracy.
• Return and re-order any damaged or incorrect parts.
• Comply with all Dealer and OSHA safety rules, guidelines, and standards.
• Perform other related duties