Parts Specialist: Growth, Benefits & Service Expert

O'Reilly Auto Parts; Geneseo (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401k

Medical Insurance

Career Growth

Job summary

O’Reilly Auto Parts in Geneseo, IL seeks a Parts Specialist to provide high-level service to retail and installer customers, assist store management, and drive sales with promotions. The role emphasizes accurate cash handling, helpful assistance, and maintaining store standards.

The position requires greeting customers, processing transactions, stocking shelves, and supporting team daily tasks. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Able to multitask, handling customers on the phone and in-store simultaneously.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Follow and promote all company customer service programs such as Hi-5 and Rock the Lot.
• Greet customers and assist them in selecting merchandise.
• Assist professionals with customers as needed and directed.
• Complete required store training.
• Answer store calls, lookup parts, quote prices, and upsell related items.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges and returns per policies.
• Resolve customer complaints pleasantly.
• Assist with stock, planogram updates, and daily store tasks.
• Operate test equipment after training and company requirements.
• Occasionally drive a delivery vehicle when needed.

Skills

Match alphanumeric sequences

Customer service

Multitask handling

Job description

O’Reilly Auto Parts in Geneseo, IL seeks a Parts Specialist to provide high-level service to retail and installer customers, assist store management, and drive sales with promotions. The role emphasizes accurate cash handling, helpful assistance, and maintaining store standards.

The position requires greeting customers, processing transactions, stocking shelves, and supporting team daily tasks. Bilingual candidates are encouraged to apply.