Auto Parts Specialist — Customer Service & Growth

O'Reilly Auto Parts; Taylorville (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Educational Assistance

Paid Time Off

Job summary

O'Reilly Auto Parts in Taylorville, IL is seeking a Parts Specialist to deliver high levels of customer service for retail and installer customers. The role supports store management, processes transactions, and resolves issues while maintaining stock and executing daily operations.

Qualified candidates will rapidly assist customers, quote prices, and promote related items. Bilingual abilities are encouraged; ASE certification is preferred for advancement.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in merchandise selection.
• Assist managers and installer service specialists for professional customers.
• Process transactions and manage the cash drawer accurately.
• Answer store calls, lookup parts, quote prices, and promote low-price guarantees.
• Resolve customer complaints in a friendly manner.
• Maintain stock, planograms, and perform daily operational tasks.
• Operate test equipment after training; provide in-store services as allowed by law.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Spanish

Multitasking

Alphanumeric match

Auto parts knowledge

Education

ASE Certification

Job description

O'Reilly Auto Parts in Taylorville, IL is seeking a Parts Specialist to deliver high levels of customer service for retail and installer customers. The role supports store management, processes transactions, and resolves issues while maintaining stock and executing daily operations.

Qualified candidates will rapidly assist customers, quote prices, and promote related items. Bilingual abilities are encouraged; ASE certification is preferred for advancement.