Parts Specialist — Customer Service & Shop Expert

O'Reilly Auto Parts; Whitesboro (TX); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

401(k) with employer contributions

Medical, Dental, & Vision Insurance

Paid Time Off

Tuition Educational Assistance

Career Growth Opportunities

Zusammenfassung

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in completing assigned tasks. The role emphasizes greeting customers, assisting with merchandise selection, and promoting service programs.

Responsibilities include assisting professional customers, handling cash transactions, processing exchanges, resolving complaints, and performing daily store operations and in-store services.

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Aufgaben

• Greet retail/walk-in customers and assist them in selecting merchandise.
• Promote customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.).
• Assist professional customers as needed and directed.
• Handle cash drawer, accept payments, and process transactions.
• Process exchanges and returns per company policy.
• Address and resolve customer complaints.
• Perform store operational tasks (stocking, planograms, image maker, etc.).
• Operate store test equipment after training and company requirements are met.
• Perform in-store services (e.g., install wipers, test batteries).
• Occasionally drive a delivery vehicle when needed.

Kenntnisse

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Jobbeschreibung

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in completing assigned tasks. The role emphasizes greeting customers, assisting with merchandise selection, and promoting service programs.

Responsibilities include assisting professional customers, handling cash transactions, processing exchanges, resolving complaints, and performing daily store operations and in-store services.