Parts Specialist: Auto Parts & Customer Service

O'Reilly Auto Parts; Ferndale (WA); Presencial; USD 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k plan

Stock purchase

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Descripción de la vacante

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers. You will help customers select merchandise, quote prices, and promote confidence through accurate product knowledge.

The role supports store management and involves handling transactions, returns, and routine store tasks. Prioritize friendly service, efficiency, and adherence to company programs; on-call or in-store coverage opportunities exist.

Formación

• Strong customer service skills and ability to greet customers.
• Ability to multitask between in-store and phone interactions.
• Willingness to complete company training.

Responsabilidades

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, etc.).
• Greet retail customers and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed.
• Provide excellent service to customers calling the store, look up parts and quote prices.
• Handle cash transactions accurately and operate the register per policy.
• Process exchanges and returns for credit per policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with planogram updates, stocking shelves, and store housekeeping.

Conocimientos

Customer service

Alphanumeric matching

Multitasking

Descripción del empleo

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers. You will help customers select merchandise, quote prices, and promote confidence through accurate product knowledge.

The role supports store management and involves handling transactions, returns, and routine store tasks. Prioritize friendly service, efficiency, and adherence to company programs; on-call or in-store coverage opportunities exist.