Parts Specialist — Customer Service & Auto Parts

O'Reilly Auto Parts; Mill Creek (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will support store management, assist with inventory, pricing, and customer inquiries, and contribute to daily operations with accuracy and courtesy.

You will greet customers, look up parts, handle payments, and help maintain stock and displays. Training and overtime may be required, with opportunities for growth within the company.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in the store at the same time.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Greet and assist customers in selection of merchandise.
• Support managers and installer service specialists as needed.
• Answer store phone per policy, lookup parts, quote prices, and upsell items.
• Maintain and secure cash drawer, accept payments, and process transactions.
• Handle exchanges and returns per policy.
• Assist with stocking, planograms, and store maintenance tasks.
• Perform in-store services and occasional deliveries as needed.
• Carry out other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Tools

POS system

Credit card processing

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will support store management, assist with inventory, pricing, and customer inquiries, and contribute to daily operations with accuracy and courtesy.

You will greet customers, look up parts, handle payments, and help maintain stock and displays. Training and overtime may be required, with opportunities for growth within the company.