Parts Specialist: Customer Care & Tech Support

O'Reilly Automotive Stores, Inc.; Lovington (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical/Dental/Vision insurance Day 1

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Lovington, NM is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help select merchandise, process transactions, and support store management.

Bilingual candidates encouraged; knowledge of automotive parts and ability to multitask are valued. You will participate in training, handle returns, stock shelves, and assist with daily operations.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist them with merchandise selection.
• Support store management and serve professional customers as needed.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges and returns per policy.
• Address customer complaints and resolve issues.
• Assist with stock, planograms, and image maker tasks.
• Operate store test equipment after training.
• Provide in-store services such as wipers or battery tests as allowed.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts in Lovington, NM is seeking a Parts Specialist to deliver high-level service to retail and installer customers. You will greet customers, help select merchandise, process transactions, and support store management.

Bilingual candidates encouraged; knowledge of automotive parts and ability to multitask are valued. You will participate in training, handle returns, stock shelves, and assist with daily operations.