Parts Specialist: Customer Service & Auto Parts Expert

O'Reilly Auto Parts; Espanola (NM); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist in Espanola, NM. The role focuses on providing top-notch service to retail and installer customers, assisting with merchandise selection, and supporting store management.

Applicants are encouraged to be bilingual. Responsibilities include handling cash and card transactions, processing returns, maintaining stock, answering phone inquiries, and performing various in-store services and occasional deliveries.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Support store management and installers as needed.
• Process cash, checks, and credit transactions securely and accurately.
• Answer store phone calls per policy, look up parts and quotes, and upsell related items.
• Handle exchanges/returns for credit per policy and resolve complaints kindly.
• Assist with stock, planograms, and shelf maintenance; conduct daily operational tasks.
• Occasionally drive a delivery vehicle when needed.
• Perform other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Job description

O’Reilly Auto Parts is seeking a Parts Specialist in Espanola, NM. The role focuses on providing top-notch service to retail and installer customers, assisting with merchandise selection, and supporting store management.

Applicants are encouraged to be bilingual. Responsibilities include handling cash and card transactions, processing returns, maintaining stock, answering phone inquiries, and performing various in-store services and occasional deliveries.