Parts Specialist: Bilingual Service & Growth

O'Reilly Auto Parts; Carroll (IA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply, reflecting a commitment to serving a diverse customer base.

The role involves greeting customers, assisting with merchandise selection, handling transactions, processing exchanges/returns, and contributing to stock and planogram updates. Occasional deliveries may be required.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Serve professional customers with store staff as needed.
• Answer store calls, lookup parts, quote prices, and promote related items.
• Handle cash, checks, credit card transactions, and secure cash drawer.
• Process exchanges/returns per policy and resolve complaints.
• Assist with stock updates, floor replenishment, and planogram upkeep.
• Perform in-store services and occasional deliveries as required.

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply, reflecting a commitment to serving a diverse customer base.

The role involves greeting customers, assisting with merchandise selection, handling transactions, processing exchanges/returns, and contributing to stock and planogram updates. Occasional deliveries may be required.