Parts Specialist: Bilingual Customer Service & Growth

O'Reilly Automotive; Marion (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical/Dental/Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist who will deliver high-quality customer service to retail and installer customers. You will greet customers, assist with merchandise, quote prices, and promote related items while processing payments accurately.

The role includes returns, exchanges, stock duties, and occasional delivery tasks. Bilingual candidates are encouraged to apply, and thorough training is provided to perform all store services successfully.

Qualifications

• Experience delivering outstanding customer service in a retail setting.
• Ability to multitask between in-store customers and phone inquiries.
• Ability to quickly match alphanumeric sequences.

Responsibilities

• Greet customers and assist with merchandise selection.
• Quote prices, upsell related items, and uphold low price guarantees.
• Process cash, checks, and credit card transactions accurately.
• Handle exchanges/returns and resolve complaints professionally.
• Assist with stock, planograms, and in-store services as trained.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist who will deliver high-quality customer service to retail and installer customers. You will greet customers, assist with merchandise, quote prices, and promote related items while processing payments accurately.

The role includes returns, exchanges, stock duties, and occasional delivery tasks. Bilingual candidates are encouraged to apply, and thorough training is provided to perform all store services successfully.