Parts Specialist - Bilingual Customer Service Leader

O'Reilly Auto Parts; Berwyn (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401k with employer contributions

Health, Dental, Vision insurance

Tuition assistance

Employee stock purchase plan

Job summary

O'Reilly Auto Parts in Berwyn, IL is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

You will greet customers, assist with parts selection, process transactions, and help with returns and complaints. The role includes training, cash handling, and occasional delivery duties based on business needs.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and/or installer service specialists for professional customers.
• Provide excellent service to customers calling the store by phone and looking up parts/prices.
• Process exchanges/returns for credit per company policies.
• Address and resolve customer complaints in a friendly manner.
• Perform daily operational tasks and image maker/planogram updates.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services for customers as allowed by state/local laws.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts in Berwyn, IL is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management in daily tasks. Bilingual candidates are encouraged to apply.

You will greet customers, assist with parts selection, process transactions, and help with returns and complaints. The role includes training, cash handling, and occasional delivery duties based on business needs.