Bilingual Parts Specialist - Auto Parts & Service

O'Reilly Auto Parts; Carlyle (IL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions start

Health/dental/vision insurance

FSA option

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist in Illinois to provide high-level service to retail and installer customers. You will greet customers, help select parts, and process transactions while supporting store management on daily tasks.

The role emphasizes courteous communication, accuracy, and adherence to service programs. Bilingual candidates are encouraged to apply and growth opportunities exist.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists for professional customers as needed.
• Process cash, checks, and card transactions accurately and securely.
• Resolve customer complaints in a friendly manner.
• Perform stock, planogram updates, and store maintenance tasks.
• Support daily operations, returns, and inventory counts.
• Perform in-store services (wipers, batteries, codes, etc.) where permitted.
• Occasionally drive a delivery vehicle as needed.

Skills

Match alphanumeric sequences

Outstanding customer service

Multitasking

Fluency in Spanish

Education

ASE certification

Job description

O'Reilly Auto Parts is hiring a Parts Specialist in Illinois to provide high-level service to retail and installer customers. You will greet customers, help select parts, and process transactions while supporting store management on daily tasks.

The role emphasizes courteous communication, accuracy, and adherence to service programs. Bilingual candidates are encouraged to apply and growth opportunities exist.