Parts Specialist — Bilingual Customer Service & Growth

O'Reilly Auto Parts; Hempfield Township (Westmoreland County); Presencial; USD 32.000 - 48.000; Jornada completa

Descripción de la vacante

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. The role emphasizes customer engagement, cash handling, returns, and operating store equipment.

Bilingual candidates are encouraged to apply and growth opportunities are highlighted in the total compensation package. The position requires assisting with customer inquiries by phone and in-store, maintaining accurate transactions, and

Formación

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsabilidades

• Greet customers and assist them in selecting merchandise.
• Promote customer service programs and related selling goals.
• Assist professional customers and store management as needed.
• Process cash, checks, and card transactions accurately.
• Handle exchanges and returns per policy.
• Address customer complaints courteously.
• Perform daily stocking, planogram updates, and shelf maintenance.
• Operate store equipment after training (e.g., brake lathe, test devices).
• Occasionally drive a delivery vehicle when needed.

Conocimientos

Alphanumeric matching

Customer service

Multitasking

Descripción del empleo

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in daily tasks. The role emphasizes customer engagement, cash handling, returns, and operating store equipment.

Bilingual candidates are encouraged to apply and growth opportunities are highlighted in the total compensation package. The position requires assisting with customer inquiries by phone and in-store, maintaining accurate transactions, and