Parts Specialist – Bilingual Customer Service & Auto Parts

O'Reilly Automotive; Nampa (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts in Nampa, Idaho is hiring a Parts Specialist to deliver high-level service to retail and installer customers and support store management with assigned tasks. Bilingual candidates are encouraged to apply and training relevant to the position will be provided.

You will greet customers, assist with merchandise selection, perform cash handling, processing transactions, and support stock and planogram updates as part of daily operations. Prior parts knowledge is helpful.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers, assist with merchandise selection and service requests.
• Assist managers and installers with professional customer service as needed.
• Answer store phone calls, look up parts, quote prices, and promote the Low-Price Guarantee.
• Process exchanges/returns and resolve customer complaints per policy.
• Assist with stock, image maker, planogram updates, and daily operations.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts in Nampa, Idaho is hiring a Parts Specialist to deliver high-level service to retail and installer customers and support store management with assigned tasks. Bilingual candidates are encouraged to apply and training relevant to the position will be provided.

You will greet customers, assist with merchandise selection, perform cash handling, processing transactions, and support stock and planogram updates as part of daily operations. Prior parts knowledge is helpful.