Parts Specialist — Bilingual Customer & Auto Parts Expert

O'Reilly Automotive Stores; Mannford (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

O\'Reilly Automotive Stores in Mannford, OK 74044 is seeking a Parts Specialist to provide a high level of service to retail and installer customers while supporting store management in daily tasks.

Bilingual candidates encouraged to apply and ASE certification is preferred. Responsibilities include greeting customers, helping with merchandise selection, processing transactions, returns, and assisting with store operations and planogram updates.

Qualifications

• Must be able to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in person.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists with professional customers.
• Process exchanges and returns per company policies.
• Answer store phone calls, lookup parts and quote prices, and upsell related items.
• Maintain and secure cash drawer, process transactions.
• Address and resolve customer complaints.
• Assist with daily image maker and planogram updates, stocking, and housekeeping.
• Perform daily store operations and inventory tasks.
• Assist with in-store services (e.g., wipers, batteries, scan trouble codes).
• Occasionally drive a delivery vehicle as needed.

Skills

Alphanumeric sequence matching

Customer service

Multitasking

Automotive parts knowledge

ASE certification

Spanish language (bilingual)

Education

ASE certification

Tools

Weatherly index system

Job description

O\'Reilly Automotive Stores in Mannford, OK 74044 is seeking a Parts Specialist to provide a high level of service to retail and installer customers while supporting store management in daily tasks.

Bilingual candidates encouraged to apply and ASE certification is preferred. Responsibilities include greeting customers, helping with merchandise selection, processing transactions, returns, and assisting with store operations and planogram updates.