Parts Specialist: Auto Parts & Customer Service Pro

O'Reilly Auto Parts; Burlington (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with company contributions

Medical, dental & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers, while supporting store management with assigned tasks.

The role emphasizes greeting customers, assisting with merchandise selection, processing transactions, and providing accurate price quotes. Training and in-store service tasks are included, with occasional delivery duties as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts and related cataloging systems (desirable).
• ASE certification is preferred.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist managers and installer service specialists with professional customers.
• Handle cash, checks, credit card transactions and returns per policy.
• Answer store phone calls, lookup parts and quote prices.
• Perform daily store operational tasks and assist with inventory.
• Support in-store services (e.g., install wipers, test batteries) as trained.
• Drive deliveries occasionally if needed and allowed by policy.

Skills

Customer service

Multitasking

Spanish language

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers, while supporting store management with assigned tasks.

The role emphasizes greeting customers, assisting with merchandise selection, processing transactions, and providing accurate price quotes. Training and in-store service tasks are included, with occasional delivery duties as needed.