Parts Specialist: Auto Parts & Customer Service Pro

O'Reilly Auto Parts; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers. You will greet customers, help select merchandise, and support store management in daily tasks while promoting service programs.

You will handle cash transactions, answer phones, and assist with returns and exchanges. The role may involve stock duties and assisting with planogram updates and inventory checks.

Qualifications

• Excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Experience handling cash transactions.
• Spanish language ability is a plus.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Promote customer service programs and related selling.
• Support professional customers and installers as needed.
• Process exchanges/returns according to policy.
• Maintain cash drawer, accept payments, and make change accurately.
• Answer store phone calls and provide quotes/per recommendations.
• Resolve customer complaints in a friendly manner.
• Assist with stock, planogram updates, and shelf presentation.
• Manage daily store tasks and keep the store organized.

Skills

Customer service

Multitasking

Cash handling

Spanish language

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers. You will greet customers, help select merchandise, and support store management in daily tasks while promoting service programs.

You will handle cash transactions, answer phones, and assist with returns and exchanges. The role may involve stock duties and assisting with planogram updates and inventory checks.