Parts Specialist: Auto Care Pro with Growth

O'Reilly Auto Parts; Kernersville (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Plans

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management. You will greet customers, assist with merchandise selection, handle transactions, and support professional customers as needed.

Responsibilities include processing returns, resolving complaints, and performing daily operational tasks such as stock, planogram updates, and occasional delivery duties.

Qualifications

• Must provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist managers with servicing professional customers as needed.
• Handle cash, checks, and credit card transactions accurately.
• Process exchanges and returns per policy.
• Address customer complaints professionally.
• Perform daily store operations and basic maintenance tasks.
• Contribute to image maker and planogram updates.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management. You will greet customers, assist with merchandise selection, handle transactions, and support professional customers as needed.

Responsibilities include processing returns, resolving complaints, and performing daily operational tasks such as stock, planogram updates, and occasional delivery duties.