Parts Specialist: Assist Customers & Manage Orders

Russo Power Equipment; Hainesville (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Paid vacation

Overtime opportunity

Major medical

Vision and dental coverage

401(k) employer match

FREE company apparel

Wellness programs

Job summary

Russo Hardware, Inc. in Hainesville, IL is seeking a Parts Associate to assist customers in finding the right parts and to manage purchase orders.

This full-time, on-site role offers hourly pay between $17.00 and $19.00 with benefits and weekend scheduling flexibility. The ideal candidate is detailed, organized, and customer-focused, capable of handling multiple tasks and operating the computer system to set up manufacturers, part numbers, pricing, and descriptions.

Qualifications

• Must be detail-oriented and organized.
• The ability to take direction and think on your feet.
• Strong ability to multi-task.
• Excellent communication and interpersonal skills, with a strong customer-focused attitude.

Responsibilities

• Running a daily purchase order recommendation and ordering all special and stock orders for products that are below the minimum stocking level at the given time of year
• Working knowledge of how to set up new manufacturers, part numbers, product descriptions, product pricing, etc. in the computer system.
• Assist the parts manager/supervisor with tracking inventories
• Field and answer calls from customers
• Guide customers in identifying the correct parts for their equipment and provide expert recommendations when necessary
• Handle customer concerns and complaints with patience and professionalism, ensuring a positive resolution
• Answer customer inquiries and provide accurate information about parts, pricing, and availability
• Other tasks as defined by management

Skills

Detail-oriented

Adaptability

Multi-tasking

Customer service

Job description

Russo Hardware, Inc. in Hainesville, IL is seeking a Parts Associate to assist customers in finding the right parts and to manage purchase orders.

This full-time, on-site role offers hourly pay between $17.00 and $19.00 with benefits and weekend scheduling flexibility. The ideal candidate is detailed, organized, and customer-focused, capable of handling multiple tasks and operating the computer system to set up manufacturers, part numbers, pricing, and descriptions.