Parts Specialist - Customer-Focused, 401(k) Match

Russo Power Equipment; Greenfield (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Paid vacation

Overtime opportunity

Major medical

Vision and dental coverage

401(k) employer match

Free company apparel

Wellness programs

Job summary

Russo Power Equipment is seeking a Parts Associate in Greenfield, IN to assist customers with finding the right parts for their equipment while managing purchase orders. The role emphasizes great customer service, accuracy in pricing and descriptions, and effective communication with the team.

The position is full-time with an hourly wage and benefits. Candidates should be dependable, organized, and capable of multitasking in a fast-paced environment.

Qualifications

• No previous experience is necessary.
• Detail-oriented and organized; able to multitask.
• Strong customer-focused communication and interpersonal skills.
• Ability to take direction and think on your feet.

Responsibilities

• Running a daily purchase order recommendation and ordering all special and stock orders for products that are below the minimum stocking level at the given time of year
• Working knowledge of how to set up new manufacturers, part numbers, product descriptions, product pricing, etc. in the computer system.
• Assist the parts manager/supervisor with tracking inventories
• Field and answer calls from customers
• Guide customers in identifying the correct parts for their equipment and provide expert recommendations when necessary
• Handle customer concerns and complaints with patience and professionalism, ensuring a positive resolution
• Answer customer inquiries and provide accurate information about parts, pricing, and availability
• Other tasks as defined by management

Skills

Detail-oriented

Organized

Adaptable

Customer-focused communication

Job description

Russo Power Equipment is seeking a Parts Associate in Greenfield, IN to assist customers with finding the right parts for their equipment while managing purchase orders. The role emphasizes great customer service, accuracy in pricing and descriptions, and effective communication with the team.

The position is full-time with an hourly wage and benefits. Candidates should be dependable, organized, and capable of multitasking in a fast-paced environment.