Parts Specialist-1

O'Reilly Auto Parts; Oskaloosa (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Parts Specialist, where you'll deliver exceptional service to retail and installer customers. Your role includes assisting with customer inquiries, managing transactions, and supporting store operations. O'Reilly Auto Parts offers growth opportunities and a comprehensive benefits package, including competitive wages and health insurance.

Benefits

Health Insurance

401k

Growth Opportunities

Qualifications

• Outstanding, friendly, and professional customer service skills.
• Ability to multitask handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide excellent service to customers in-store and on the phone.
• Assist with daily store organization tasks and operational tasks.
• Drive a delivery vehicle when needed.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist-1 role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and checks, make change accurately, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily store organization tasks such as freight receival, stocking shelves, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment after proper training and certification.
12. Perform in-store services for customers (where legal), such as installing wipers, testing batteries, and scanning vehicle trouble codes.
13. Drive a delivery vehicle when needed, meeting driving eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service skills
• Ability to multitask handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages, especially Spanish

O’Reilly Auto Parts offers growth opportunities and a comprehensive benefits package including competitive wages, health insurance, 401k, and more.