Parts Specialist

O'Reilly Auto Parts; Gladstone (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Parts Specialist, der ein hohes Maß an Kundenservice bietet und das Filialmanagement unterstützt. Diese Rolle umfasst die Begrüßung von Kunden, die Bearbeitung von Anfragen und die Durchführung von täglichen Betriebsaufgaben. Das Unternehmen bietet eine stabile Karriere mit Aufstiegsmöglichkeiten und einem freundlichen Arbeitsumfeld. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und in einem dynamischen Team zu arbeiten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Fähigkeit, alphanumerische Sequenzen schnell zuzuordnen.
• Ausgezeichnete, freundliche und professionelle Kundenbetreuung.

Responsibilities

• Bereitstellung eines hohen Serviceniveaus für Einzelhandels- und Installationskunden.
• Unterstützung des Filialmanagements bei zugewiesenen Aufgaben.

Skills

Kundenservice

Multitasking

Alphanumerische Sequenzen abgleichen

Education

ASE-Zertifizierung

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow) - e.g., install wipers, test and charge batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules, etc.
13. Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements).
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in the store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.