Parts Specialist

O'Reilly Auto Parts; Grandview (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. In this dynamic role, you'll assist customers in selecting the right automotive parts while promoting various customer service programs. Your multitasking abilities will shine as you manage in-store and phone inquiries, ensuring a friendly and professional experience. This position offers opportunities for growth within a company that values career development and stability. If you have a passion for customer service and automotive knowledge, this is the perfect opportunity for you.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Familiarity with automotive parts and cataloging systems.

Responsibilities

• Assist customers in selecting merchandise and provide excellent service.
• Handle cash transactions and maintain the cash drawer securely.

Skills

Customer Service

Alphanumeric Matching

Multitasking

Education

High School Diploma

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily tasks such as freight receival, stocking shelves, planogram updates, cleaning, etc.
10. Perform operational tasks like merchandise returns, stock adjustments, inventory counts, etc.
11. Operate test equipment like brake lathe after training.
12. Perform in-store services (where legal), e.g., install wipers, test batteries, scan vehicle trouble codes, replace headlight capsules, etc.
13. Occasionally drive a delivery vehicle if needed, subject to driving record requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Handle multiple tasks simultaneously, managing customers on the phone and in-store.

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts offers a proven track record of growth and stability, with a promote-from-within philosophy encouraging career development.