Parts Specialist

O'Reilly Auto Parts; Wewahitchka (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to customers and support store management. This entry-level role involves promoting customer service initiatives, assisting customers with their selections, and managing operational tasks. The ideal candidate will possess strong multitasking abilities and outstanding customer service skills. With competitive wages, a stock purchase plan, and comprehensive benefits including medical and tuition assistance, this position offers a great opportunity for career growth in the retail sector.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical insurance

Dental insurance

Vision insurance

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding customer service skills.
• Ability to multitask effectively.

Responsibilities

• Promote customer service programs and assist customers in selecting merchandise.
• Support store management and handle cash transactions accurately.
• Address customer complaints and assist with store operations.

Skills

Customer Service Skills

Multitasking

Alphanumeric Matching

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

Job Description

The Parts Specialist will provide exceptional service to retail and installer customers and support store management in daily tasks.

Key Responsibilities

1. Promote all company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, and related selling initiatives.
2. Greet customers promptly and assist them in selecting merchandise.
3. Support managers and installer service specialists in serving professional customers.
4. Complete relevant training and provide excellent phone service, including answering calls, looking up parts, quoting prices, and recommending products.
5. Manage cash transactions accurately and process exchanges and returns per company policies.
6. Address and resolve customer complaints professionally.
7. Assist with store operations such as stocking, planogram updates, freight receivals, and cleaning.
8. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
9. Operate store equipment after training, such as brake lathes and testing devices.
10. Provide in-store services (where legal), such as installing wipers, testing batteries, and scanning vehicle codes.
11. Drive delivery vehicles as needed, provided driving records meet requirements.
12. Perform other duties as assigned.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding customer service skills.
• Ability to multitask effectively.

Preferred Skills and Certifications

• Familiarity with automotive parts and systems.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Company Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions from day one.
• Medical, dental, vision insurance, and FSA options.
• Health and wellbeing programs.
• Tuition assistance.
• Career growth opportunities.

Additional Information

O'Reilly Auto Parts is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities. For accommodations, contact [e-mail] or call 417-862-2674, ext. 68901.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail