Parts Support Specialist

AB Volvo; Greensboro (NC); Remote; USD 47,000 - 64,000; Full time

Job summary

A leading company specializing in sustainable transport solutions is seeking a parts sales coordinator for remote work. The ideal candidate will manage customer requests relating to parts, ensuring timely responses and excellent service. This role requires a mechanical background and strong customer service skills, contributing to the overall profitability and efficiency of the sales process.

Benefits

Competitive medical, dental and vision insurance

Countless career opportunities / internal mobility

State-of-the-art training programs

Qualifications

• 3 years of relevant experience in mechanics or parts sales.
• Advanced spoken and written English.
• Ability to analyze sales reports and customer needs.

Responsibilities

• Processes orders, modifies requests, and handles returns.
• Coordinates transactions with logistics planners.
• Supports customer inquiries and enhances customer satisfaction.

Skills

Customer service

Problem-solving

Work organization

Education

DEC in Mechanical Engineering Technology

DEP in Mechanical Parts Sales

Tools

MRP system (SAP, JD Edwards)

Office suite

Job description

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Greensboro, NC, US, 27409 Fort Worth, TX, US, 76155 S. Plainfield, NJ, US, 07080 Houston, TX, US, 77066 Mira Loma, CA, US, 91752

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The position holder coordinates requests taking into account deadlines and customer expectations based on the availability of spare parts while respecting the profitability rules set by the company. They support the sales process and technically advise the customer in the purchase of their parts.

This is a remote role.

Tasks

• Supports customer and regional sales manager requests regarding parts. Receives, modifies and processes orders, credit notes, and parts returns (including their collection).
• Finds alternatives to reduce the impact on the customer in cases of long delivery times or vehicle breakdowns.
• Based on an order form, establishes with the customer the list of required parts and coordinates this transaction with the logistics planner. Suggests parameter updates based on current and future sales with the logistics planner.
• Proposes, explains, and suggests new parts, products, and promotions to customers in line with the strategies of product line managers. Conducts first-level sales including the sale of complementary parts and the increase in quantity of parts by offering scale prices.
• Makes special arrangements with customers regarding prices (including daily quote requests, returns, or other aspects of the product or service) according to parameters and/or directives previously established with the immediate superior for external and internal customers.
• Supports customers in creating online accounts.
• Receives and takes care of the customer who comes to the parts center according to the company's customer service standards.
• Supports the management of consignment parts inventory while ensuring high turnover of these parts.
• Collects all relevant information from customers to gain a better understanding of the competition and the market in general and transmits this information to the concerned persons.
• Makes calls to potential customers to present the company. Transfers qualified customers to regional sales managers.
• Proposes alternatives to minimize the financial impact of obsolete parts and makes recommendations on the relevance of extending the maintenance of certain parts in inventory.
• Participates and contributes to the continuous improvement of processes.
• Translates and corrects promotions made by product line managers.
• Analyzes the "Low margin" report on orders and quotes (both from customer service agents and contract managers). Verifies results and addresses errors to the concerned persons/departments.
• Communicates with customers to offer them used parts, production take-offs, inventory surpluses, etc.
• Resolves order system issues due to various reasons: credit card problems, incomplete orders in the system, web user issues, etc. Contacts the customer if necessary.
• Opens customer accounts, cash and credit card accounts.
• Identifies parts based on internal or external customer requests by photo, whether for used parts or damaged vehicles.
• Receives and forwards phone calls to the concerned persons; takes messages if needed and communicates the usual information
• Completes the necessary documents for their work and verifies their accuracy.
• Trains employees in activities related to their work at the request of the immediate superior, including support to branches for order entry or other requests related to their work.

Knowledge and Experience

• DEC in Mechanical Engineering Technology (or related specialty) and three (3) years of relevant experience inmechanics or parts sales
• Knowledge of spoken and written English (advanced level)
Or
• DEP in Mechanical Parts Sales at the counter, Automotive Mechanics, Heavy/Diesel Vehicle Mechanics,Aircraft Mechanics (or related specialty) and five (5) years of relevant experience in mechanics or parts sales
• Knowledge of spoken and written English (advanced level)

Other Knowledge and Skills:

• Marketing concepts
• Introduction/quality assurance program
• Productivity
• Problem-solving processes
• Work organization and time management
• Mastery of the Office suite
• Knowledge of an MRP system (SAP, JD Edwards, etc.) an asset

Salary Statement

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $47,400-$63,200, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Benefits Statement:

• Competitive medical, dental and vision insurance
• Countless career opportunities / internal mobility across our global organization
• State-of-the-art training and personal development
• PTO and tax deferred retirement plans, varied by business

We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.

Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.