Customer Service Parts Specialist

ZipRecruiter; City of Albany (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a leading powersports and marine parts distributor as a remote Parts Specialist. You will help customers navigate our extensive catalog of parts and accessories, requiring strong mechanical aptitude and customer service skills. If you're passionate about outdoor activities and great at problem-solving, this is the role for you!

Qualifications

• Parts Counter/Advisor experience required.
• Bilingual preferred.
• Call Center experience beneficial.

Responsibilities

• Assist customers in finding and purchasing parts and accessories.
• Utilize excellent communication skills to enhance customer experience.

Skills

Mechanical aptitude

Problem-solving skills

Excellent communication

Customer-centric approach

Job description

Job DescriptionJob DescriptionDescription:

Come work at Outdoor Network and join an energetic team of individuals who are passionate about outdoor activity and DIY repair. Our online brands – including Partzilla.com and Boats.net – have collectively shipped over 5 million orders worldwide. Our dealerships – including Boater’s World and Powersports Plus – have sold thousands of new and used boats, motors, motorcycles and ATVs nationwide.

We take great pride in knowing we provide outdoor enthusiasts the best possible prices on motorcycles, ATVs, boats, snowmobiles, jet skis, riding mowers – and more – whether you need just the parts, or a whole new machine.

If you're hard-working and dedicated to great customer experiences, Outdoor Network is an ideal place to further your career. Apply today!

MORE ABOUT THE POSITION

As a remote Parts Specialist, you will help customers find and buy powersports and marine parts and accessories from our industry-leading websites: Partzilla.com and Boats.net. This exciting role requires demonstrable mechanical aptitude. Motorcycle, ATV, and/or Marine outboard mechanics, as well as enthusiasts are encouraged to apply!

Requirements:

• Parts Counter/Advisor experience
• Demonstrable mechanical ability
• Excellent customer-centric problem-solving skills
• Expert listening and communication skills
• Ability to articulate verbally
• Basic / Intermediate computer skills

Qualifications:

• Bilingual
• Call Center experience

More about the Outdoor Network

Outdoor Network is a premiere dealer and distributor powerhouse with over 20 years of experience in the powersports and marine industry. Current staff size at Outdoor Network exceeds 250 employees, and the organization has twice received the Inc.’s Fastest Growing Company Award. Outdoor Network is a parent company that includes ecommerce websites – Partzilla.com and Boats.net – as well as our five brick and mortar dealerships spread across the United States. Dieseloutboards.com is also a proud member of the Outdoor Network family.