Parts Specialist

O'Reilly Auto Parts; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in automotive parts seeks a Parts Specialist to provide exceptional customer service and support store management. The role involves assisting customers, managing transactions, and performing in-store services. Opportunities for career growth and a competitive compensation package are offered.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental, & vision insurance

Health/wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide excellent service to customers calling the store.
• Assist managers and/or installer service specialists.
• Perform operational tasks such as preparing merchandise returns.

Skills

Customer service skills

Ability to multitask

Ability to match alphanumeric sequences

Education

ASE certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform operational tasks such as preparing merchandise returns, assisting with stock adjustments, inventory counts, etc.
11. Operate brake lathe and other store test equipment after training and company requirements are met.
12. Perform in-store services for customers, e.g., install wipers, test batteries, scan vehicle trouble codes, replace headlight capsules, etc. (where legal).
13. Occasionally drive a delivery vehicle when needed, provided driving record meets eligibility requirements.
14. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service skills
• Ability to multitask handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

Additional Information

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement and a promote-from-within philosophy.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with FSA options
• Health/wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request reasonable accommodations during the application process by contacting [e-mail] or calling 417-862-2674, ext. 68901.