Parts Specialist

O'Reilly Auto Parts; Mount Pleasant (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company as a Parts Specialist, providing high-level service to customers and supporting store management. This part-time role requires multitasking and excellent customer service skills. Opportunities for career growth and a competitive compensation package are offered.

Benefits

Competitive wages and paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance programs

Qualifications

• Ability to match alphanumeric sequences quickly.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily tasks such as stocking shelves and cleaning.
• Drive delivery vehicle when needed.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

2 days ago Be among the first 25 applicants.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, adhering to company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily tasks such as freight receival, stocking shelves, fronting, facing, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment after training.
12. Perform in-store services for customers, e.g., install wipers, test batteries, scan vehicle trouble codes.
13. Drive delivery vehicle when needed, provided driving record meets requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to match alphanumeric sequences quickly.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth, stability, and career advancement opportunities. The company promotes from within and supports your career growth.

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions from day one.
• Medical, dental, and vision insurance with FSA options.
• Health and wellbeing programs.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected classes. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Retail