Parts Specialist-3

O'Reilly Auto Parts; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading auto parts retailer as a Parts Specialist, where you will provide exceptional customer service, support store operations, and assist customers in selecting merchandise. This role offers opportunities for career growth in a dynamic environment focused on service excellence.

Benefits

Competitive Compensation

Benefits

Career Growth Opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide high-quality service to retail and installer customers.
• Support store management in various tasks.
• Assist with store operations such as stocking and inventory counts.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist-3 role at O'Reilly Auto Parts.

The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Essential Job Functions

1. Promote and follow all company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, and related selling initiatives.
2. Greet customers promptly and assist them in selecting merchandise.
3. Support managers and installer service specialists in serving professional customers.
4. Complete relevant company training.
5. Provide excellent customer service over the phone, including answering calls, looking up parts, quoting prices, and promoting company guarantees.
6. Maintain the cash drawer accurately, process transactions, and handle exchanges and returns per company policies.
7. Address and resolve customer complaints professionally.
8. Assist with store operations such as stocking, planogram updates, freight receival, and cleaning.
9. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
10. Operate store equipment such as brake lathes after training.
11. Perform in-store services (where legal), such as installing wipers, testing batteries, and scanning vehicle codes.
12. Occasionally drive a delivery vehicle if required.
13. Perform other duties as assigned.

Skills and Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask efficiently handling multiple customers and phone calls.

Preferred Qualifications

• Knowledge of automotive parts and systems.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O'Reilly Auto Parts offers a competitive compensation package including wages, benefits, and career growth opportunities. We are an equal opportunity employer committed to diversity and inclusion.