Parts Specialist

O'Reilly Auto Parts; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Parts Specialist, providing exceptional service to customers and supporting store management. Responsibilities include assisting customers, maintaining cash drawers, and performing various operational tasks. Opportunities for career advancement are available.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist in daily operational tasks and customer complaints.
• Perform in-store services and operate store test equipment.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, such as preparing merchandise returns, assisting with stock adjustments, inventory counts, etc.
11. Operate brake lathe and other store test equipment after training and meeting company requirements.
12. Perform in-store services for customers (where legal), such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle when needed, meeting driving eligibility requirements.
14. Perform all other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask handling customers on the phone and in the store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.