Parts Specialist

O'Reilly Auto Parts; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading automotive parts retailer as a Parts Specialist, where you'll provide exceptional service to customers, assist with various tasks, and support store management. This full-time position offers competitive wages, benefits, and opportunities for growth within the company.

Benefits

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, and Vision Insurance

Tuition Assistance

Qualifications

• Ability to quickly match alphanumeric sequences.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily operational tasks and customer complaints.
• Perform in-store services and operate test equipment.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

5 days ago Be among the first 25 applicants.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, cleaning, etc.
10. Perform operational tasks like merchandise returns, stock adjustments, inventory counts, etc.
11. Operate brake lathe and other test equipment after training.
12. Perform in-store services for customers where legal, such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle when needed, meeting driving eligibility requirements.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Handle multiple tasks, managing customers on the phone and in-store simultaneously.

Desired

• Familiarity with automotive parts, cataloging, and sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal career advancement, encouraging employees to develop along with the organization.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions from day one.
• Medical, dental, and vision insurance with FSA options.
• Health and wellbeing programs.
• Tuition assistance.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. Qualified individuals with disabilities may request accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail